An overview of the Bitcasino terms and conditions

The terms and conditions cover all important details about Bitcasino’s terms of service. It includes how certain words are defined and used in the context of the platform and limitations for both a bettor like you and the online casino for certain actions. Everything Bitcasino offers in games and promotions adheres to this framework for the entirety of its services. 

If you are new to online gambling, take the time to read the terms and conditions to get a better understanding of your rights and responsibilities as a member. These rules are designed to be fair for you and the service provider, following industry standards. 

Here is everything you need to know about Bitcasino terms and conditions:

What are Bitcasino's terms and conditions?

Every casino uses similar terms in the gambling industry, but they may have different interpretations. To avoid confusion, Bitcasino provides clear definitions in their terms and conditions:

This refers to the company operating the gambling platform. It can also be referred to as ‘we’, ‘us’ or simply ‘company’ in other texts within the website’s pages.


This means the customer and member of the gambling platform. They can also be referred to as ‘you’, ‘member’, or ‘account holder’. 

Member account

This is referring to the user account you made upon registration. It is essential to access the website’s services. 


Always refers to casino games. That means live games, random number generator (RNG) games, or skill games in Bitcasino.


This refers to the Bitcasino gambling platform in any of its forms. That means it counts whether accessed on a desktop, mobile device, or app. 


This is specifically referring to cryptocurrencies, digital assets, or virtual currency. This includes Bitcoin (BTC), altcoins, and stablecoins used for betting in games. 

Fiat money

This refers to traditional money issued by central banks, like the United States dollar (USD), Brazilian real (BRL), or Japanese yen (JPY). 

Restricted jurisdiction

This covers countries restricted from accessing the website as per the Bitcasino licence. The list of countries can change over time as policies on gambling and crypto use are updated. 

General terms and conditions

Bitcasino is licensed and regulated by the Government of Curaçao. The owner is Moon Technologies B.V. These terms and conditions apply to the usage of games accessible on the website.

Agreeing to the terms and conditions is a requirement for registration. Therefore, bettors are expected to uphold their end of the agreement as account holders on the website. Everything mentioned here applies to games, member accounts, and payment methods effective immediately after sign-up. 

The terms and conditions are subject to amendments, especially regarding translations. If Bitcasino makes any changes to the terms and conditions with considerable impact on your rights or obligations as an account holder, then you will be notified. Update announcements and highlights will be delivered through email or by posting a notice on the website upon login. 

Binding declarations

Agreeing to the Bitcasino terms and conditions means you adhere to the website’s rules and privacy policy. Before creating your user account, make sure that you have met the following conditions:

  • You are at least 18 years of age as of the time you’re making the account.
  • You are capable of entering a legally binding agreement with no restrictions.
  • You play games for entertainment purposes only and not in a professional capacity.
  • You are playing games for yourself and not on behalf of someone else. 
  • The information you gave upon registration is true including personal email address, your birthdate, and phone number. If you wish to correct/update the provided information, kindly notify Bitcasino.
  • You are solely responsible for documenting your finances, including accounting for any taxes, fees, charges, or levies applicable to your payment method and region. 
  • You will not use the website’s services in restricted jurisdictions. 
  • Your country permits you to use online casino services.
  • You accept that crypto is volatile and market value changes dramatically.
  • You are not diagnosed or classified as a compulsive/problem gambler. Bitcasino will endeavour to inform or implement relevant assistance such as cool-off periods if needed. 
  • You only have one account with Bitcasino and won’t create more.
  • You agree that Bitcasino can refuse or limit bets, and terminate games or events being offered on the website.

By agreeing with the terms and conditions when creating your member account, you declare that you will follow these rules. Bitcasino reserves all rights to suspend your account if you show any violation of the above lists. This includes lying about your age, using the website in restricted jurisdictions, and providing false personal information.

Member account

Most RNG games in Bitcasino like slot games don't need a member account to be played in fun mode. However, you will need to sign up to play with real money using the funds from your bankroll. Remember that you need to accept the Bitcasino terms and conditions to make an account. Everything you’re permitted to do must not be inconsistent with the binding contract. 

Bitcasino reserves the right to carry out know-your-customer (KYC) verification procedures to verify your member account. If it is discovered that you have multiple accounts on the website, then Bitcasino can block your account. Send a request to repeal or re-assess this issue so you can work with the admins in investigating this issue. 

This is a cause for concern because someone else may be using your name to have a member account. If that’s the case, then you may have that suspicious person blocked and recover your ownership as a user. Another suspicious activity that can get your account blocked is opening it in a restricted jurisdiction as it is against Bitcasino terms of use

If your member account wallet has money in it and you haven’t logged in for 3 months, then Bitcasino will send you a notification. It is a warning that the website will remove the balance within one month if you’re still inactive for safekeeping. You can ask for your balance back by sending them an email when you log in again.

How do Bitcasino bonuses and promotions work?

There are different sets of requirements and specific terms for the promotions being offered. By checking these, you will find details like what kind of reward you’re getting, the requirements to redeem it, what you’re allowed to do with it, and when a promo expires. These conditions define what type of bonuses are being offered.

Here’s what certain words mean in the Bitcasino usage manual:


The bonus is also identified as a ‘reward’ under Bitcasino as it refers to what you get from joining a promotion. Bonuses can come in different forms which defines what you can do with it. 

Free spins

This is a reward that gives you additional bets in slot games. 

Free chips

This reward can be used as bets in table games like baccarat, poker, and roulette. 

Cash rewards

This is the bonus you get that can be used to place all kinds of bets on the website.


It refers to the bonus and its terms of use in its entirety. Promotion can also be interchanged with ‘offering’. 

Wagering requirement

This refers to the minimum bet you must make to complete a promotion. It also includes conditions like what game counts towards completing this requirement and for how long. 


You can take this action at the promotion you wish to claim. Actions you make only count towards completing the wagering requirement count only after opting in. 

Bitcasino reserves the right to cancel or suspend a casino bonus at any time. Reasons may include an update in the terms and conditions, detection of suspicious activities, or if you report to customer service that your account is compromised. Bitcasino reliability is something you can trust to be quick and efficient in addressing all concerns. 

Promotions and bonuses also have a limited time duration in which they are active in your account. You are beholden to that offering’s terms and conditions for as long as it is active. However, it can be cancelled if the promotion isn’t used within 72 hours of receiving the rewards. 

What are Bitcasino’s responsible gaming policies?

Bitcasino allows all games and types of betting without restrictions imposed on your freedom as a customer. However, you are expected to practise self-restraint and avoid the behaviours of a problem gambler. Bitcasino offers help in avoiding such situations including assistance with restrictions or contacting relevant help like the following:

You may consult with these institutions as a gambler to seek advice and Bitcasino will cooperate in monitoring your activities. Contact customer services and implement a cooling-off period if health experts suggest it.

Advice to avoid problem gambling behaviours

Problem gambling happens when you’re losing restraint as a player. It happens when you’re chasing losses, losing track of your expenses, and placing bets beyond your budget. The best way to play online casino games is to follow the following disciplines:

  • Treat gambling only as a form of entertainment, not a profession. 
  • Place bet amounts you’re comfortable with. 
  • Don’t spend more money than you can afford to lose. 
  • Set a limit on your bets to avoid chasing losses when on a losing streak. 
  • Don’t consider gambling as a hobby. It’s a recreational activity that is best enjoyed when you’re looking to make an exciting bet. 
  • Don’t spend more time than you would on other activities. Always remember that you have a life outside of gambling and it shouldn’t be taken so seriously. 
Self-exclusion request

If you feel you need it, you may request Bitcasino for self-exclusion services to aid with your member account. Bitcasino takes self-exclusion seriously so once implemented, there will be no reversal. Your only control is to determine how long it’s going to be. Here are your choices of timeframes for self-exclusion:

  • 24 hours
  • 1 week
  • 1 month
  • 3 months
  • 6 weeks
  • Permanent

The company will send you an email confirming that the self-exclusion period is in effect and once again after it is done. If you chose the permanent self-exclusion, then there is no way to reverse this decision. All your accounts are closed and you can’t make another one using the same email address and personal information concerning your wishes. 

What are Bitcasino’s privacy and security measures?

Personal information includes any data that can help Bitcasino and the website identify you as the owner of the member account. This counts your name, billing address, payment details, and contact information. It also includes your email and phone number used to sign up on the website. Bitcasino can ask for documents to verify this information to comply with KYC.

The controller of this data is Moon Technologies B.V., the proprietor of the website and company. Bitcasino is taking measures to protect your personal information. Your identity is, hereby, kept confidential from other users and affiliates alike. 

The purpose for collecting personal data includes the following purposes:

  • To satisfy legal requirements like the binding declarations and Bitcasino licence. 
  • To set up and manage your account. 
  • To help Bitcasino keep track of statistical and historical data. 
  • To allow Bitcasino to notify you of updates in software and services. 
  • To provide more of the website’s services that you enjoy the most. 

Bitcasino can use the contact information you provided so the company can reach out to you. This can happen through email, live chat, or internal support ticket. 

It is company policy that your data will not be disclosed to any third party. Only the company, its employees, and your account manager (for VIP members) can access these data and only for verification purposes. However, Bitcasino may disclose this information to government institutions if required by law under the Data Protection Act by law of Curaçao. 

Bitcasino protects your data using the secure sockets layer (SSL) encryption for all sensitive information on the website. You are also encouraged to practise cybersecurity measures like keeping your login credentials private. It is also in your best interest to log out of your member account when not using its services, especially if you are using public WiFi. 

You may contact Bitcasino for requests to update your personal information, including your name and the document used for verification. You also have the right to request the removal of certain information as a member account holder. However, Bitcasino may refuse certain requests if they are prohibited by law such as adhering to KYC protocol.

Frequently asked questions

Here are some of the most frequently asked questions about casino terms and conditions:

No. The terms and conditions serve as the framework for all services and offerings at Bitcasino. If you wish to negotiate certain sections, then you may only wish for an alternative solution that the website allows.
Updates are special occasions for the terms and conditions. If such changes have to be made, then Bitcasino needs to make a schedule for it. You will be notified if the changes affect your rights as a consumer or you may ask for an update on this matter from customer services.
You must report to Bitcasino customer services immediately. In doing so, your account will be suspended while admins work with you to investigate the matter. You may request the deletion of personal information or reset your account with new login credentials.
If you haven’t opened your member account in 3-months, the company will notify you that your remaining balance in the casino will be removed in the next month. Bitcasino will then remove your balance at that time and you will be notified of it happening. This is for safekeeping only so you may send a request to have your bankroll back once you decide to log in again.
Yes. Customer services can help you set up a self-exclusion setting for your member account. Timeframe options include 24 hours, 1 week, 1 month, 3 months, and 6 months. A permanent self-exclusion is also available but you need to be sure if this is what you want before choosing it. Self-exclusion services cannot be reversed until the selected timeframe is done.