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Secure your account: A comprehensive Bitcasino login guide
Bitcasino continues to uphold its reputation as both the pioneer and the best Bitcoin betting site with its intuitive and secure platform. Logging in is easy, with the site still maintaining a high level of security. Bitcasino’s login system design is a testament to its careful attention to detail, ensuring that every aspect of account access, recovery, management, and security is handled precisely.
Explore this comprehensive guide to Bitcasino login and discover the full range of services and features available to you:
How do you log in to Bitcasino?
The first step to Bitcasino login is to click the ‘login’ button in the upper right corner. This will redirect you to a prompt page where you should enter where you can log in. It has input boxes where you will type in your username or registered email address and password.
If you have two-factor authentication (2FA) enabled, a one-time password (OTP) will be sent to you shortly. Alternatively, you can use the authentication app you paired with your account.
Alternative login methods
If you signed up using an account with one of the supported platforms, you may log in using that in Bitcasino.io. Here’s a list of those supported platforms that you can find on the Bitcasino login page:
- Line
- X (Twitter)
- Telegram
- Apple
- Ton Keeper
- Metamask
Click on the login method you prefer to get started from the options above the username's input box. If you don’t see the option you want, then click on the plus (+) symbol on the right to reveal more options:
Clicking on any alternative login options will take you to a relevant app, website, or plugin to confirm your action. If you’re not yet logged in to the chosen platform, you must log in with that as well. Provide the credentials requested to proceed and then confirm your action of logging into Bitcasino.io, your paired account.
Can I have multiple Bitcasino login accounts?
Bitcasino allows every player to register only one Player Account. Factors that help identify this are email addresses, linked payment options, and other information provided to comply with know-your-customer (KYC) protocols. Bitcasino reserves the right to freeze accounts if more than one is discovered to be linked to one person.
Frozen accounts will also have funds in said account to be frozen as well. You may contact Bitcasino support to sort out this issue. Solutions may include moving funds from other accounts to one that you wish to keep and then terminating the rest.
If somebody else signed up using your credentials, namely email addresses or payment options, then you should contact Bitcasino customer support. They can hold all accounts linked to your personal information while the matter is being investigated. Then, decide what to do with those accounts, including freezing or closing them.
Can I use one account to log in from multiple devices?
You may log in to your account on multiple devices. That means having your account active on your mobile device while also being open on your laptop. It lets you navigate the website on different devices independently of one another, allowing you to open different pages at the same time.
You can also play different games but on free play only. Bitcasino can flag security concerns when your account balance is interacting with different games at the same time but on different IP addresses. Bitcasino assesses the users’ geo-location. So, being on different devices that are far apart will raise concerns.
There are no strict policies against having multiple active devices, but there is a security concern that you, the user, must address. Every device where your account is logged in is an access point hackers may abuse. It’s convenient that you can play games at Bitcasino from your mobile device without logging out of your laptop, but bad actors can attack the unattended ones.
The simplest cyber security measure you can do to ensure the safety of your funds and personal data is to log out when you’re not using a website’s services. Even if it’s just for a while, every second your account spends logged in is time that it is vulnerable. The login process is your best defence against bad actors, and it will only be helpful if you log out of your account.
What should I do if I can’t log in to my Bitcasino account?
If you’re experiencing Bitcasino account login difficulties, the issue could stem from various factors. Here’s a guide to potential login problems and how to resolve them:
- Login information is incorrect: This means that you enter the wrong username/email and password. To resolve this issue, review what you typed carefully. Check the details per character and see if you missed anything. Type them slowly if you have to or reset your password.
- Your account is not verified: Bitcasino.io follows the know-your-customer (KYC) protocol, which asks you to provide the required information to authenticate your account. If not authenticated, then the account can be left disabled as a safety measure. Complete the authentication process before this happens, or contact customer support.
- Violation of terms of use: Bitcasino can detect your account for misuse of third-party devices/plugins that aid in cheating in casino games. Creating multiple accounts to abuse casino promotions can also be investigated. All offences are punishable by freezing your account. You can contact customer services to plead your case.
- The account is locked: Besides violating the terms of use, there are other reasons to have your account locked. That includes inconsistency with your personal information, self-exclusion in place, or being inactive for more than a year. In all cases, contacting customer support to have them sorted is the only course of action available to you.
How do I reset my login password if I forget it?
Resetting the password is essential for regaining access to your Bitcasino account if you’ve forgotten it. This process logs you out of all other devices, making it a great solution to lock out bad actors if you suspect that someone has unwanted access to it. Here’s the step-by-step guide to reset your password for Bitcasino login:
Step 1: Go to the log-in page and click on the ‘forgot password?’ hyperlink under ‘log in’.
Step 2: Input your registered email address where you can receive a confirmation email.
Step 3: Go to your email inbox for the password reset request. Then, click on the link provided. The email from Bitcasino should be titled ‘Reset Password’. Contents of the email should list information for you to verify, including the following:
- Location (country, city)
- IP address
Step 4: Click on the ‘Reset Password’ button. This will redirect you to the Reset Password page on Bitcasino.
Step 5: Input the new password you wish to use then click ‘Reset Password’ to confirm. If your Bitcasino account is registered via social media, you cannot request a password reset. Bitcasino will give a notification to use the platform used to log in.
How to ensure a safe login experience
Your login safety is the service provider’s responsibility, and Bitcasino ensures you are protected by the latest encryption technology. However, there are cybersecurity practices that also enhance your safety. Here are some tips to ensure a safe login experience:
Enable two-factor authentication
The 2FA is a simple yet highly effective method to protect your account from cyber criminals. To enable it, go to your account page and click on the ‘security’ tab. There’s a setting where you can choose one of two authentication methods.
Your options include SMS and app authentication. Only one method can be active at a time. If you decide to enable the other one later, then the previously set option will be deactivated. Setting up the authentication method depends on which one you opted for:
The SMS authentication method will ask for your phone number. You will receive OTP in a text message after you click the ‘send code’ button. This is a confirmation code that will finalise the process. After that, every Bitcasino login attempt will send you an OTP through SMS.
With the SMS method, there might be instances when you won’t receive a text message due to system failure or poor reception. Consider using an authentication app since it is a better alternative to having an OTP ready. To get started, you just need to download a third-party application like Google Authenticator.
Register for an account or log in using a personal email on this app. Setting up your authentication app with Bitcasino has two methods to complete:
- If you’re logging in to Bitcasino on a device other than your app, click the QR button to generate a QR code. Then, use the authentication app's ‘Scan QR code’ feature to scan the QR code provided by Bitcasino.
- If you’re logging in to Bitcasino on the same device where your authentication app is installed, copy the key value provided on the pop-up. Paste this on the authentication app’s ‘enter setup key’ feature to complete the process.
After either process, the authentication app will send you a temporary code. Enter this on Bitcasino.io’s security page, then click ‘Enable app authentication’. If you choose this method, open your authentication app every time you log in at Bitcasino. Input the temporary code provided before it refreshes to complete your Bitcasino login.
Enable biometric authentication if your device supports it
Biometric authentication is supported in many mobile devices and browsers. You can set it up by saving your Bitcasino login and enabling biometric scans in your device's security settings.
When available, it lets you autofill your login credentials using your fingerprints. The fastest way to do this is to log in at Bitcasino.io and then let the browser save your information when a pop-out window asks for it. Say ‘save password,’ and you can log in using biometric scans all the time on that device.
This saves you from typing in your email and password for convenience. It also eliminates windows of opportunity for bad actors to copy your password.
Practice password hygiene
Password hygiene is the discipline of managing your passwords and creating strong ones to avoid cyber attacks. You can be manual by keeping notes of which accounts use which passwords or use an app to manage this. Services include saving your login information in a digital vault and generating strong passwords you can use.
Are there any restrictions on logging into Bitcasino from overseas?
Bitcasino has a global operating license, but it is restricted to certain jurisdictions. Using a virtual private network (VPN) allows you to access Bitcasino’s services if you are in any of these listed countries. You must establish a proxy network in non-restricted countries like Japan and South Korea. Remember to keep the VPN active while using Bitcasino’s services because you can lose access if it is turned off.
Many VPN services are free, like Urban VPN, which does not give you any time limitations for how long you use its services. If you wish to use paid services, be mindful of its features. VPNs like SurfShark and NordVPN offer services beyond providing proxy networks, but their subscription rates are expensive.
What happens if I don’t log in to my Bitcasino account for a long time?
Bitcasino has standard measures set for dormant accounts. Here’s a quick rundown to get you up to speed:
- You have not logged in for 90 days (3 months)
Bitcasino customer service will contact you through email to check up on you. It will also detail the casino’s policies regarding dormant accounts and what the casino will do in subsequent months in your absence.
- You have not topped up your account a month after receiving your notification
15% of your account balance will be charged as an administrative fee.
- You have not logged in for 180 days (6 months)
All remaining balance from the account is forfeited. Remember to withdraw all funds if you wish to go on hiatus.
- You have not logged in for 12 months (1 year)
Your Bitcasino account is frozen. Contact customer services to have it unfrozen if you wish to resume online gambling.
- You have not contacted customer support for more than a year
Your account has a high risk of being locked. It’s a state that is harder to recover than a frozen account.
How does a self-exclusion program work for Bitcasino accounts?
Self-exclusion is a service offered at Bitcasino that you have to formally request from customer services. You can send an email using the account registered to [email protected]. Requests made on live chat will not be accepted, but you will be referred to the appropriate support email service.
Once your request for self-exclusion is received, your account will be under a 24-hour cooling-off period. You will receive an email within this time of your options in self-exclusion timeframes. The available options are the following:
- 1 week
- 1 month
- 3 months
- 6 months
- Permanent
Choose any of these timeframes, and your account will be frozen for that duration. Respond to the email within the 24-hour cooling-off period to proceed with the request. If you don’t respond within that time, your account is reopened, and you may continue using it.
During a self-exclusion timeframe, you cannot log into your player account. This applies to Bitcasino’s sister platforms, Sportsbet.io and Livecasino.io, meaning that their services are also unavailable to you.
The remaining balance in your accounts will be returned to you when your self-exclusion period is over. Penalties for inactivity will not apply to you during this period, allowing you to enjoy your funds the way you left them.
Frequently asked questions
Bitcasino gets asked many questions about login, and here are the most frequent ones:
A locked account only happens under Bitcasino’s decision. You have to contact customer support through email to inquire about this issue and ask for solutions. Coordinate with the agents to troubleshoot the issue and recover your account.
No. Bitcasino identifies you using your email address, and there is no way to update this along with your username. However, you can coordinate with Bitcasino customer support to transfer your funds into a new account. It involves closing your currently active one and then opening another. The catch is that you cannot continue your loyalty program progress.
Yes. Bitcasino is a VPN-friendly online casino. Therefore, if you are in a restricted jurisdiction, you may access its platform through a proxy network.
