Bitcasino inquiry: Everything you need to know

Bitcasino is one of the industry’s leading crypto casinos that provide a seamless and exciting betting experience like no other. If you’re new to the site or simply have questions about your account, here’s your guide to all the crucial info about Bitcasino:

How to register at Bitcasino?

It’s easy to register an account at Bitcasino. All you have to do is follow these simple steps:

Step 1: Click the ‘Sign up’ button in the top right corner of Bitcasino’s homepage.

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Step 2: Provide the needed account casino information including your username, email address, and date of birth. You can also create an account by linking the following platforms to Bitcasino:

  • Line
  • X (Twitter)
  • Google
  • MetaMask
  • Telegram
  • Apple 
  • Ton Keeper
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Step 3: Read the terms and conditions (T&Cs) and tick the box.

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Step 4: Click ‘Create account’ to finish the sign-up process.

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Am I eligible to register?

To engage in the games and services offered by Bitcasino, you need to be over 18 years old or meet the legal minimum age for gambling in your jurisdiction. You may be required to answer some security inquiries regarding your most recent account activities and be asked for a One Time Password (OTP).

Can I access all Bitcasino games?

It depends on your jurisdiction as some online casino game providers restrict access to certain regions. However, you will still have access to numerous casino games!

How many games does Bitcasino have?

Bitcasino has over 2,000 unique and exciting casino games created by the industry’s top game providers. The site has a wide selection of games including slots, video bingo, table games and live dealer games.

Bitcasino customer support services

For a seamless casino gaming experience, Bitcasino offers 24/7 live chat support to cater to your online casino inquiry. The live chat feature is found in the lower right corner of the screen. 

Get fast solutions to your Bit casino inquiry regarding customer support services below:

Troubleshooting account issues

Learn how to easily solve account issues with the following general account casino inquiry:

  • How do I reset my password?

Step 1: Click ‘Log in’ and select ‘Forgot password’.

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Step 2: Enter your email address and click the ‘request password reset’ button.

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Step 3: Check your inbox for the email that Bitcasino sent. It might also be in your spam folder.

Step 4: Open the email and click the link to change your password.

Step 5: You’ll be redirected to where you will enter your new password.

  • Can I change my username or email address?

You can’t change your username or email address. If you still want to change them, you should close your existing account and email Bitcasino to make a new one with the updated info. 

  • How to reset Google Authenticator?

Send an email to [email protected] to rest your Google Authenticator two-step verification. You may be required to answer some security questions after Bitcasino receives your request.

  • Why am I asked to upload documents?

Bitcasino’s partner, Block Tech, processes and manages all payment info on behalf of the payment providers. Block Tech uses the most advanced anti-money laundering policies, procedures, and practices in the industry. 

These encompass Know Your Customer (KYC) verifications, monitoring of suspicious transactions, and anti-fraud assessments applied to all Bitcasino payments and transactions. 

Once your payment transaction is submitted, it will undergo a security check. It’s often an automatic process that takes less than five minutes. 

Anti-money-laundering policies may require Block Teck to conduct more verification processes in some cases. More questions will be asked and extra documents may be requested from you to ensure integrity and fairness.

Understanding bonuses and rewards requirements

Bitcasino does not impose any wagering requirements on the rewards that you win from your bonuses. The site also does not offer deposits or welcome bonuses. You can, however, claim different bonuses and rewards through the following:

  • Engaging in Bitcasino regular promos and tournaments.
  • Activating your Casino Boost if you have one.
  • Being part of Bitcasino’s Loyalty Club.

Learn more about the site’s bonuses and rewards with these questions:

  • How to use a bonus code?

Step 1: Click the ‘Deposit’ tab at the upper right corner of the page.

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Step 2: Choose ‘Rewards’ and enter your promo code.

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Step 3: A claimable bonus will appear.

Step 4: Click ‘Submit’ to activate the bonus.

  • What are the bonuses I can claim?

Depending on the promo or tournament, here are the three types of rewards you can claim:

    • Free spins
    • Free chips
    • Cash rewards
  • How many bonuses can I use at the same time?

You can only have one active bonus at a time. 

  • What Bitcasino’s Casino Boosts?

The Casino Boost feature allows you to increase your winnings by a set percentage during a certain period. If you have a Casino Boost, you’ll find a banner with the boost percentage, expiration, and the games that qualify for the boost.

  • Does Bitcasino have a loyalty club?

Yes, Bitcasino has a Loyalty Club wherein you climb levels by collecting Loyalty level points (LP) while playing casino games. Claim customised benefits as you climb these tiers.

You also get points based on how much you wager, which means with every bet, you progress to the Loyalty level. Keep in mind that having an active reward will not earn you loyalty points.

  • What are loyalty points multipliers?

Loyalty points multipliers help speed up your progression to the next Loyalty level by multiplying your points. Here are the loyalty points multipliers you receive based on your point level:





Milestone rewards 

Level 1



0 to 4 pts


Level 2



5 to 3,749 pts

1 milestone reward 

Level 3



3,750 to 29,999 pts

6 milestone rewards

Level 4



30,000 to 249,999 pts

12 milestone rewards

Level 5



250,000 to 749,999 pts

11 milestone rewards

Level 6



750,000 to 3,749,999 pts

12 milestone rewards

Level 7



3,750,000 pts and more

Unlimited milestone rewards

Resolving game-related concerns and inquiries

Get solutions and answers to common game-related concerns here:

  • The game is stuck, what do I do?

If you encounter technical issues while playing, try reloading the game and it should pick up where you left off. Should the problem persist, contact Bitcasino’s live chat support or email [email protected] with all the details and relevant online casino information.

  • Are the games on Bitcasino provably fair?

Bitcasino’s trusted providers have provably fair games that use random number generators (RNGs). This allows you to ensure the game outcomes are not rigged or unaltered. 

Bitcasino license

Since 2014, Bitcasino has been licensed and managed by Moon Technologies B.V. The site is regulated under license No. 1668/JAZ granted by Curaçao eGaming.

What are the key features of a Bitcasino license?

Under the No. 1668/JAZ, Bitcasino legally operates under the Curaçao eGaming regulations. The site also has safety measures to protect your funds and personal info. This includes secure payment processing, data encryption, and responsible gambling policies.

How does Bitcasino ensure the fairness of its games through licensing?

Bitcasino games use certified random number generators (RNGs) to ensure fair outcomes. This ensures that the games are not rigged and that all players have a fair chance of winning.

Curaçao eGaming sets standards for game fairness and conducts regular audits and inspections to ensure the compliance of the site. This helps to maintain the integrity of the games offered by Bitcasino.

Frequently asked questions

If you have a Bitcasino inquiry or more related to your account or the site’s services, continue reading the FAQs below:

If you have a casino inquiry regarding responsible gambling, Bitcasino urges you to contact [email protected].

Know your customer (KYC) is a process that Bitcasino uses to verify the identity of players. It involves collecting certain info and documents to ensure you are who you claim to be.
The purpose of KYC is to prevent fraud, money laundering, and other illegal activities on the site.
Under the Curacao eGaming policies, Bitcasino is required to validate your identity to protect your money and ensure your wins are credited to you. The site also needs to ensure that the deposits you’ve made come from legal sources.
Once Bitcasino has verified your account, you'll receive a confirmation to the email address you used to sign up. The site will also let you know through email if any of the documents you sent don't meet the requirements.
Bitcasino requires you to submit a government-issued photo ID such as a passport, driver's license, or national ID card. Make sure that the ID is valid and the images are clear. All four corners of the document should be visible.
Bitcasino has 24/7 live chat support that responds to your inquiries and concerns within a reasonable time frame.