If you encounter issues processing a payment, you can troubleshoot with Bitcasino customer support. Provide the transaction details, a screenshot of the deposit attempt, and the notification indicating a failure. You’ll receive a response within an hour, and the agent tending to your concerns may either ask for more information or provide an update on its status.
One of the most common reasons for a failed Bitcasino credit card payment is that the credentials you input are incompatible with the website. This can happen if you try JCB or AMEX cards when the casino cannot accept them. This issue can also occur with all credit/debit cards that are not powered by Visa or Mastercard. To avoid this, use only supported providers.
Another cause of transaction failure is an error in the payment method. The provider may be under maintenance, or the system may have just had a faulty update that caused an error in your use of its service. If this is the case, Bitcasino customer support can update you and offer alternatives, such as using a different payment method or waiting for a while.
Bitcasino can also block your deposit by any means. This can happen if you exhibit problem gambling in which you have started depositing above your declared limit if you set up a self-exclusion plan with Bitcasino. Likewise, credit/debit card providers can stop your increasingly frequent deposits under ‘suspicious behaviour’, as you explain on a call.
Card payment declining can also be your choice rather than the result of an error. Call Bitcasino customer support to request the deactivation of a particular payment method or suspend your account. This preventive measure prevents unwanted transactions if your card credentials or casino account information gets stolen, compromising your funds and private information.
Sometimes, a Bitcasino deposit fails simply because your chosen payment method is under maintenance. The service provider is fixing an issue or updating their systems to improve their services for you. If this is the case, consider using a different payment method or wait until the update is over.