Bitcasino supports various currencies and third-party payment providers to make your transactions easy. However, the platform enforces strict terms and conditions, which may result in limitations affecting your deposits and withdrawals.
If you are experiencing difficulties topping up your account or withdrawing your funds, ensure the transaction complies with Bitcasino’s policies. Here is a guide to help you understand Bitcasino transaction errors and how to resolve them:
If you tried to make a deposit but the attempt was unsuccessful, you may be facing one of the following issues:
One of the most probable reasons your deposit is not pushing through is that it is insufficient for the Bitcasino minimum limit. Here are the minimum limits per currency:
There is no maximum limit for Bitcasino deposits, so you may transfer any amount you wish as long as it exceeds the minimum requirement. However, this does not override third-party payment providers’ limits. If your chosen third-party payment provider has a maximum money transfer limit, your Bitcasino deposit will not proceed.
Transferring funds from a third-party wallet to your Bitcasino wallet follows the standard peer-to-peer (P2P) money transfer procedure. Essentially, you just need to enter your Bitcasino wallet address as the recipient for deposit via any third-party wallet that mutually supports the same cryptocurrencies.
If you mistype your wallet address, your provider may warn you that the address is incorrect. In this case, the entered address does not exist, and you should double-check it with your Bitcasino wallet. If the receiving address exists, someone else could receive your deposit, but it won’t reflect on your Bitcasino balance.
Bitcasino supports cryptocurrency purchases through exchanges. However, they rely on third-party payment providers like credit/debit cards, bank transfers, and online banking. Any of these reserve the right to deny you services for any reason.
One of the most common reasons is that you have not satisfied the know-your-customer (KYC) requirements. To verify your identity, you can use legal documents like a national ID, driver's license, or residential permit. Once your KYC is complete, try the deposit again, and you may continue with the transaction.
Bitcasino issues regarding withdrawals are similar to those experienced during a deposit. Here are some examples of difficulties that may face when withdrawing funds:
Just like deposits, withdrawing funds is also subject to minimum limits. Outgoing transactions cannot be less than the following minimum requirements per currency:
Bitcasino does not have maximum withdrawal limits for any currency, meaning you can withdraw any amount of your winnings. However, third-party wallets you use can have policies independent from Bitcasino. They may have a maximum receiving limit preventing you from making a full withdrawal.
Withdrawing funds from Bitcasino will require full, accurate information about the account from which you wish to receive your withdrawn funds. For crypto withdrawals, double-check that you use the correct wallet address. For Japanese yen, ensure you’ve entered the correct account details for your preferred payment provider.
Third-party payment providers will sometimes need KYC compliance to protect your account. This will be prompted if your verified information needs an update or your KYC has not yet been completed. To fulfil this, provide legal documents such as a driver’s license, national ID, or residential permit.
In some cases, a withdrawal will be marked as completed, but the funds don’t appear immediately on your Bitcasino wallet balance. This is likely due to slow internet speed or a faulty browser. Refresh the webpage or switch to a faster internet connection.
Likewise, you may also simply wait for the wallet balance to reflect your deposit for at least an hour. Delays can happen for all currencies, and you may experience them due to a surge in network activity. Please be patient and refresh your browser. If an hour passes and your transaction is still not reflected, contact Bitcasino’s support team for assistance.
Besides delays and errors, Bitcasino deposits and withdrawals can also be stopped because of restrictions. When they happen, your account needs you to fix these issues by providing the requested documents, completing pending requirements, or due to legal concerns. Here are probable reasons behind your Bitcasino transaction issues and how to fix them:
Bitcasino operates within its licenses, and thus, it is restricted in certain countries. If you are located in or a resident of the following restricted jurisdictions, you cannot register for an account or use Bitcasino’s services:
Bitcasino strictly upholds a ‘one membership account per person’ policy and reserves the right to freeze all accounts linked to the same identity. To resolve this, contact customer support to restore access. You may choose to keep one account while the others are permanently deleted.
In some cases, this can also be a case of identity theft. Bitcasino can protect you from other people using your identity if someone uses it to access the website’s services. Be sure to cooperate closely with Bitcasino regarding this matter.
Bitcasino can offer responsible gambling assistance such as self-exclusion. Upon request, the casino will prevent all attempts to deposit or withdraw until the agreed-upon time duration is over. It is also possible to request a quick self-exclusion when you suspect your Bitcasino account is compromised and want to investigate a probable bad actor.
Self-exclusion can be requested only through email. Upon receiving your requests, all associated accounts will be disabled, and a 24-hour cooling-off period will be imposed. Within this time, you are already unable to use Bitcasino’s services, including deposits and withdrawals.
As an online casino service, Bitcasino offers all kinds of bonuses, providing you with plenty of risk-free betting resources. However, many of them have wagering requirements. Place enough total bets in deposited funds, and you’ll accomplish it. Until the betting requirements are met, the bonuses you took are still active, and you can’t withdraw or claim more rewards.
At times, the Bitcasino errors you’re facing in deposit or withdrawal aren’t failures to transact. Instead, they may just be delays that are caused by any of the following reasons:
Bitcasino is a browser-based online service; thus, it is prone to delays if you have slow internet access. A common issue you will face in this case is that your completed transaction will not reflect on your balances. If the transaction is marked as completed or sent, simply refresh your browser or wait for systems to update.
You may contact customer services to verify if your transaction was successful or not. However, it’s advisable that you just wait for an hour or two before doing so. Your accounts may update and finally reflect your withdrawal within that time.
Casino transaction errors due to slow internet speed are simply void. Funds have been returned to your account, and the attempt to transfer has been cancelled. You may try again as soon as possible, but it’s advisable that you wait until the internet conditions are ideal.
Many of Bitcasino’s supported payment methods rely on blockchain tech to transfer crypto via P2P. These are often instant services with only several minutes to an hour of delay for most assets. Bitcoin and Ethereum, however, are prone to take up to 3 hours depending on network activities.
In certain cases, a blockchain can have such a big surge in activities that it slows down processing speed for everyone. Gas fees skyrocket during these times, so most users can only wait. Please note that these occurrences happen on the network, so all traders are affected, including Bitcasino gamblers who make a deposit or withdrawal.
If you’re using the buy crypto service or depositing/withdrawing Japanese yen, then you are subject to the decisions of fiat payment providers. Companies like MasterCard, VISA, and local central banks have strict verification procedures. It is especially enforced for users of online gambling services like Bitcasino. Thus, the high security measures.
Fiat payment processing can take a long time, between 1 hour and 3 business days. After verifications are complete, the transaction proceeds and is completed almost instantly. Preparation and regular updating of KYC can help speed up the process.
If you are withdrawing using a payment method that you have already used before in a deposit, then the process can be faster. This lets you conduct same-day transactions for large funds, allowing you to minimise delay.
Yes, you can. It is recommended that you withdraw funds using the same payment method you used to make a deposit. The payment method has already been verified, and the provider has validated your transaction with Bitcasino. Therefore, processing payments using the same method for deposits and withdrawals can be completed more quickly and without error.
Bitcasino can autofill the account information when you’re trying to withdraw, so you don’t have to retype everything from the beginning. You may double-check everything to be sure, but auto-filling using previously entered information means that there is minimal room for errors.
Bank transfers have several restrictions imposed by most service providers rather than Bitcasino itself. Here are some common reasons why your bank transfer might not be completed:
Unlike crypto blockchains that only need your wallet address, banks require a lot of information. That includes your legal name, government-issued documents, a picture of your ID, and a recent photo of yourself. If you fail to provide at least one of these, the banking service provider could delay or void your request to withdraw cash.
Banks are offices that require human workforces. They operate at a limited capacity on weekends and are unavailable during local holidays. This means you must wait until business hours for them to resume processing your withdrawal. The transaction is still pending, but all you can do in this situation is wait.
As stated, Bitcasino doesn’t impose any maximum limit, but third-party service providers could. Bank transfer services tend to have them, but how much depends on the provider. These can also change with international anti-money laundering laws, so your experience won’t be consistent all the time. Your withdrawals need to be more than the minimum and less than the maximum limits of the bank provider to proceed.
Banks follow an intensive process to verify your account and validate your withdrawal. If met with delays or further inquiries, it does not mean that you are found suspicious. This is a normal part of the process, especially when using the bank transfer method for a Bitcasino transaction for the first time. You cannot use their services until the verification process is finished.
You can prevent future Bitcasino errors in transactions by following these essential tips:
Payment details include the size of the money you’re transferring and the account information of your chosen payment method. Ensure that there is no error in the details to avoid complications.
Fees and transaction limits are subject to change across all payment methods. Bitcasino can also update its policies, affecting its minimum limits for deposits and withdrawals. Knowing these ahead of time can save you the trouble of adjustments later.
Sending a small amount of cash via deposit or withdrawal is a good way to test the payment methods. This can complete the necessary verification processes like verifying your account details and KYC compliance. Thus, a successful money transfer guarantees a safe deposit or withdrawal for bigger funds but also verifies your identity to payment providers.
Public Wi-Fi networks are often slow either because they are using bad hardware or due to how many people are sharing bandwidth. Likewise, avoiding public internet access is an essential tip in cybersecurity because bad actors can hack devices if they share a router. Private data providers are both faster and more secure in all aspects.
Sometimes, outdated software can lead to delays or errors in transactions. Ensure you update your browser regularly, payment service app, and device’s system. Keeping them up to date ensures that you are free of compatibility issues. If you are using the Bitcasino app, update them before playing.
Here are some of the most frequently asked questions about Bitcasino errors:
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