Bitcasino is a popular crypto casino platform known for its superb gaming offers. The platform accents player security and ensures their games’ fairness. With advanced security measures, certified random number generators (RNG), and 24/7 customer support, Bitcasino ensures a safe and fun gaming realm.
Get to know how Bitcasino maintains its trusted reputation through its top-notch services.
Bitcasino is a leading name in the world of crypto casinos. It was the first-ever licensed crypto casino, sanctioned in 2014. The platform is licenced and governed by the Curaçao eGaming, holding licence No.1668/JAZ.
This statute gives players a zeal that Bitcasino runs within the legal framework and meets the industry's standards for fairness and safety. To dig deeper into Bitcasino’s reliability, explore the various aspects of the casino gaming experience it offers:
Bitcasino makes it easy to play your preferred casino games. You can use more than ten various types of crypto for all payments. This lets players from anywhere globally use their virtual assets peer-to-peer, removing the need for currency conversions.
Bitcasino also accepts fiat currency methods, such as the Japanese Yen (JPY), through bank transfers, giving you flexible payment options. Even better, Bitcasino doesn’t charge extra fees for deposits and withdrawals.
At Bitcasino, you can enjoy great crypto casino offerings and rewards and bonuses that enhance your gaming sessions. The platform offers a variety of bonuses, such as a welcome bonus, free spins, free chips, cashbacks, and many limited-time promotions. Plus, Bitcasino has regular promotions, which include:
Bitcasino partners with over 60 renowned and trusted game providers worldwide, allowing them to offer thousands of games across a diverse range of themes and types. At Bitcasino, you can choose from a vast library of high-quality slots, live casino games, crash games, instant win games, and more.
Every game ensures robust security, proving Bitcasino's fairness. By clicking the detail button, you can view all the important details, such as the Return to Player (RTP) rates, live RTPs, and bonus features, ensuring fair gameplay.
The platform is also a home for many newbies as they offer free modes on games, so you can master the game first before risking any funds. With a casino gaming licence, top game providers, and transparent gameplay, you can have the highest quality casino gaming at Bitcasino.
Bitcasino never fails to provide full, hands-on customer service, as proved by its ever-active support team. Whenever you have questions or concerns, you can easily reach out to the Bitcasino customer support team via the website's Live Chat feature and receive quick replies within minutes.
In addition to the live chat, you can also contact customer support via email, and they will address your concern promptly. The customer support team is available 24/7, always on standby to help players with their concerns.
Aside from a nod from licensing bodies, Bitcasino is highly approved by the industry and boasts many awards. Recognised by the eGaming Review (EGR), the world's leading publisher and membership networking group for the eGaming industry, Bitcasino has received the following accolades:
These awards highlight Bitcasino's superb standing as a crypto casino platform, proving it can rival and stand out in the market.
Bitcasino ensures fair play by being governed by the Curaçao Gaming licence. Every game offered has undergone a robust testing process before being formally launched. Specifically, Bitcasino games are tested through internal and external compliance testing (ECT).
With ECT, the providers and Bitcasino ensure that the display, transfers, functions, rules, and overall game quality meet high standards and comply with legal standards.
Moreover, Bitcasino conducts extra internal compliance testing, including integration testing and user acceptance testing, to further ensure that the games function well and meet quality standards.
The platform also focuses on giving the most accurate average long-term return via its Theoretical Return to Player (RTP) system. This ensures fair outcomes, meaning results are random and free from cheating.
Bitcasino ensures the comfort of being in a secure gaming setting, as the platform uses special ways to keep your data safe by having strong security measures. Take a look at the current Bitcasino safety measures.
SSL encryption: Bitcasino uses SSL (Secure Sockets Layer) encryption to protect your data. This system turns data into unique codes that prevent third parties from reading or misusing it.
You can verify this by looking at Bitcasino's website URL, which supports the HTTPS protocol and shows a secure website known by search engines. For easier checking, you can check if the security status symbol is on by default, meaning it’s secure.
Account password: When you create an account at Bitcasino, you will be asked to create a strong password. This will serve as the key to your Member Account validation. A strong password includes a mix of lower and upper case letters, numbers, and special characters. It is also crucial to keep your password private to avoid hacking that can lead to losses.
Know Your Customer (KYC) verification: Bitcasino ensures that all payouts are transferred to the rightful owners. Therefore, before withdrawing your winnings, you must go through the KYC process.
This involves submitting the required documents to confirm your identity. If Bitcasino finds out you have given false or misleading data, your account will be blocked.
Two-Factor Authentication (2FA): Bitcasino also pushes players to enable the 2FA feature for added security. This requires installing a special app on your device that creates a unique code every time you log into your Bitcasino account.
This means that even if someone knows your password, they would be unable to access your account without the 2FA code, which you possess as the second layer of security.
Upon completing the account signing-up process at Bitcasino, you must review and grasp the platform’s terms and conditions. This ensures that you know your rights and duties as a player, as well as the role of Bitcasino in giving you an optimal gaming experience.
All of Bitcasino's T&C, as well as its various policies, can be easily accessed by clicking the Info button located at the bottom of the website. This section contains the full T&C and other data you need to ensure secure casino gameplay.
While Bitcasino provides all the features and details needed for the best online casino experience, the platform strongly pushes you to gamble responsibly and within your means. In specific, Bitcasino reminds players of the following:
Bitcasino goes beyond just words when it comes to pushing responsible gaming. The platform proposes accredited sites that can assist you in getting in control of your gambling habits and provide support if your gaming appears to be becoming concerning.
For extra support and guidance, you can contact GamCare, Keep It Fun, and Gambling Therapy. For direct assistance, Bitcasino has a Safer Gaming Team you can contact at [email protected]. This team can help players determine the best course of action if their gambling habits are becoming a problem.
If you believe gambling is becoming an issue for you, Bitcasino offers a self-exclusion feature to help you take a break. You can contact Bitcasino's Safer Gaming Team to enable this feature. This will allow you to take a break from the platform, as Bitcasino will try to prevent you from accessing your account and playing any casino games during the period.
First, you will be given a 24-hour cooling-off period. Then, you will be informed via email about the timeframes, which can be one week, one month, three months, six months, or permanent exclusion. You can then choose the duration that best suits your needs.
If you have accounts with Bitcasino's sister platforms, such as Sportsbet.io and LiveCasino.io, your self-exclusion will also apply to those accounts. Rest assured that Bitcasino will support you with your healthy gambling habits and will help you in any way the platform can.
Bitcasino maintains a smooth gaming and engaging user experience by giving seamless mobile and user-friendly features. Know more below:
As soon as you access the site, you will be immersed in the regal white, black, gold, and red colour palette. The 'Sign Up' button is displayed in a visually striking design at the top of the homepage.
After creating an account, the 'Deposit' button is easy to locate, with complete step-by-step prompts to guide you through the process. The menu is on the left side of the screen, giving you a clear overview of the site's offerings, from games to promotions.
Bitcasino's website boasts an easy-to-navigate design with a simple, well-organised layout that ensures a hassle-free user experience. The website's layout is meant to be simple and cohesive, enabling players of all ages to navigate the platform and focus on their experience.
Bitcasino can also be accessed through your mobile phone to enjoy casino gaming on the go!
For busy players or those who want quick access to games they have in mind, Bitcasino offers user-friendly features that eliminate the hassle of manually searching for the desired game or section.
Bitcasino's customer support team is on stand-by 24/7 for questions, concerns, or customer complaints. You can access the live chat feature, often located at the bottom corner of the website, from your Bitcasino account.
You can also email the support team at [email protected] or use the website's 'Email Us' button to submit your inquiry or concerns, providing all the relevant details. For Japanese players, you can request Japanese support by stating ‘Japanese support please’ at the start of your message.
If Bitcasino cannot resolve your issue and you wish to provide feedback, you can file a complaint via live chat or email via Bitcasino's Internal Complaints Procedure. You may also file a complaint with AskGamblers Casino Complaint Service or Curacao eGaming for any issues regarding Bitcasino's services.
Bitcasino welcomes all player feedback, whether positive or negative, as it helps to improve the service and provide players with the best possible experience. On trusted review platforms like AskGamblers, Bitcasino enjoys a high level of player nod, exceeding eight stars, which shows its approval rating and great service.
Players are fond of Bitcasino's 24/7 customer service live chat, a diverse range of online casino games, a mobile-friendly website, and seamless and quick payment. Plus, players commend the website speed, which ensures the best gaming experience.
Bitcasino has stellar customer service, with 24/7 live chat support that responds within minutes to address player inquiries or concerns. Apart from live chat, players can also reach Bitcasino through email support. For Japanese players, including non-English speakers, Bitcasino offers assigned support.
When it comes to an all-in crypto casino platform that offers high-quality and diverse game options, seamless payment methods, generous rewards and bonuses, and more, Bitcasino is at the top of the talk. Even to this day, Bitcasino's reliability and quality of service remain unmatched.
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