Unlocking trust: A guide to Bitcasino reliability features

1. Annually renewed license to operate 

Like any legitimate business, Bitcasino requires a valid license to operate. You can easily find and review it on the main page. Simply scroll to the bottom, and you’ll see a link leading to the website’s active operating license. It contains full information about the provider, company name, registered website and alternate designation among the most important details. 

The licence is also easily verifiable through the licence provider’s database. Bitcasino’s operating licence is registered under the domain Bitcasino.io or Moon Technologies BV. It should also indicate if the licence is active and its renewal status. 

Bitcasino.io renews its operating licence annually, with the most recent one active coming from the Curaçao Gaming Control Board (GCB). This ensures the website operates within the laws of Curaçao, licensed by the Curaçao Gaming Authority (CGA) following the National Ordinance on Games of Chance.

2. Advanced security system for protecting private information

Bitcasino takes player safety seriously, ensuring that all personal and financial information is securely protected against online threats. When you provide your details in compliance with know-your-customer (KYC), Bitcasino employs cutting-edge technology to keep your data safe. Here are the key security measures in place to keep your account and money safe:

SSL encryption

Bitcasino.io maintains an active SSL certificate at all times. It prevents unauthorised third parties from viewing or tampering with your data. Whether you’re making a deposit, withdrawing funds, or simply browsing the platform, your activity is protected. Everything you do remains confidential between you and Bitcasino.

Two-factor authentication (2FA)

The 2FA is an optional but highly recommended extra layer of protection you can enable. If active, every transaction or login will have a confirmation step using a code that only you may receive. This eliminates the possibility of a bad actor using your login credentials. 

Bitcasino supports two 2FA options. The first is SMS authentication, where you register your mobile number to receive a one-time password (OTP) via text message. App authentication is the other option, where you use a third-party app to generate an OTP.

Privacy policy

Collecting user information like name, address, contact details, and payment method is essential throughout your use of Bitcasino.io’s services. Thus, it is imperative for the website to take privacy as one of its most important priorities. 

Bitcasino.io has a strong policy against disclosing your personal information to anyone other than its personnel who need it to provide you with optimal services. However, it will comply with legal processes or in response to a request from government agencies if necessary. There are no other exceptions, protecting your privacy from third parties you don’t consent to. 

As a customer and owner of this personal information, you have the right to erase on demand. If you wish to have your personal information deleted, please contact Bitcasino.io customer support. 

Bitcasino.io personnel will review your account, and the complexity of the issue will be unique to each user. You will be notified if your account is suitable for erasure, and you may give the final confirmation to complete the request. 

Cookies

Cookies are used only for statistical purposes on your browser use, allowing the website to recognise you and facilitate login. It’s an essential Bitcasino reliability feature for making your visits to the website more convenient. You may consent to the cookies on your first visit, and the agreement lasts for up to 4 weeks. 

Know your customer (KYC) process

Information is collected for a variety of reasons, most of which are to provide optimal services to Bitcasino.io customers. Many of these are delivered in partnership with third-party service providers with strict know-your-customer policies. That includes game providers, exchanges, and payment methods like credit cards or bank transfers. 

3. Top-tier provably fair tech for all games

At Bitcasino.io, ensuring all games are provably fair is a top priority. The platform is committed to providing a fun and trustworthy gaming environment where fairness and transparency are guaranteed. To achieve this, Bitcasino.io uses the following technology that offers provable fairness in every game:

Random Number Generator (RNG)

The RNG is the most reliable algorithm you can find in most online casino games. It ensures that all outcomes are random and unpredictable, especially in games where a live dealer isn’t present. You can find it predominantly used in slots, giving them high volatility and return-to-player (RTP) rates. This guarantees that each spin is random and unbiased, delivering fair chances of winning. 

Game provider and website audits

All games and the gambling platform are subject to regular auditing. These matters are handled by third parties within the company’s operating licence agreement to ensure that gamblers are given fair games and offers. Independent auditing also takes place to ensure player security. 

Bitcasino’s reliability will always be proven to customers as their right. Auditing results will be based on regulations and policies that the operating licences come with. For more information on auditing criteria, please see licence providers’ guidelines or local laws on offshore gaming for online gambling operations. 

Player input factors in the randomness of outcomes

At Bitcasino, certain games give players control over their odds to win. Examples of these are table games like baccarat, blackjack, and roulette, where you decide your bets. The odds of winning and the possible payout are dependent on player participation. It adds an extra nuance to randomness that makes gambling much more engaging as well as rewarding. 

Player participation randomness also ensures the player that the casino doesn’t have control over the outcome of their bet. It establishes trust between the gambler and the house, creating a reliably fun environment.

Transparency of outcome verification

At Bitcasino.io, transparency is key to ensuring fair play. The platform allows visitors to assess the fairness of its games at all times. You can review each game through page descriptions or look at their RTP. 

The RTP is the most interesting part of the website because Bitcasino.io brings you live statistics. When you hover over the information (i) icon, it opens a pop-up window with the following details:

• RTP – This refers to the game’s theoretical RTP from the software provider. 
• 24 hours – It shows the game’s average RTP in the last 24 hours.
• Week – This displays the game’s average RTP in the last seven days.
• Month – It is the average RTP of the game within the current month. 

You can also see these details on the game’s Bitcasino.io page, so you can see it as you play. It is on a small information box just below the game screen. This section includes additional information like the volatility and hit ratio based on the information given by the game’s software provider. 

4. Commitment to responsible gambling

Bitcasino.io upholds strict compliance with responsible gambling practices. This includes providing a safe, secure, and regulated environment that ensures a positive and rewarding gaming experience. 

Customer support is ready to listen to any requests to combat problem gambling behaviours. The platform promotes playing for leisure only, not for income, so gamblers are discouraged from treating games as a source of income. 

For those concerned about problem gambling, please contact customer support. They can offer the following Bitcasino features to maintain a healthy gambling environment:

• Self-exclusion – On request, customer support can place your account on a cooling-off period. Duration options are 1-week, 1-month, 3-months, and 6-months. It is also possible to request a permanent self-exclusion, rendering it impossible to log in using the same account. 
• Support and advice – Bitcasino.io can refer you to accredited organisations like GamCare, Keep it Fun, and Gambling Therapy. They can provide professional support and advice to fight gambling addiction. 
• Betting limits – Bitcasino.io follows game providers’ betting limits for all games. You can set them to manage how much you spend per game, giving you full control over your expenses. 

Bitcasino.io also counts on you as a responsible customer to uphold responsible gambling practices. Your responsibilities are outlined in the binding declaration stated in the website’s terms and conditions, which you can read while signing up. Important pointers to remember include:

• You are at least 18 years of age and have the full capacity to enter a legally binding agreement with Bitcasino.io. 
• You gamble strictly for recreation and entertainment only. Playing games to win crypto should not be done in a professional capacity. 
• You are not using Bitcasino.io’s services in regions where it is not licensed to operate. 

There are plenty more details covered by the binding agreement revolving around the clarification of terms and acknowledging local laws. Please read through it carefully before signing up.

5. 24/7 customer support via chat or email

Customer support is available at all times. There are two options for reaching out namely:

• Chat support – This feature allows for real-time communication with a support agent, similar to messaging apps. The platform facilitates live remote interactions between you and a support agent so you can work together on a solution. Bitcasino.io's live chat also allows link attachments, giving you the capacity to include screenshots or other files. 
• Email – You may send an email to Bitcasino.io’s dedicated support email address using any inbox provider. This method is ideal for providing a thorough explanation of transaction errors, and it also has file attachments like screenshots or receipts. An agent will review your case thoroughly and respond within 24 hours.

You can open chat support from anywhere on the Bitcasino.io website. Just open the menu on the left and find the ‘Support’ link at the lower end of it. Click that, it’ll open a chat window where you can speak with a customer specialist. 

If you prefer email, visit the Help Centre page to find the email address. The support email address will change depending on the set language. This ensures that whoever you speak to speaks the same language as you, ensuring clear communication.

Use a strong password

The password is your first line of defence against unauthorised access. Bitcasino.io provides flexibility in password creation, but you should still consider using a combination of letters, numbers, and characters and numbers just to be safe. Avoid anything obvious like your birthday, or anything specific that involves your personal life. You can also use a password manager or browser autofill for easy, secure logins.

Enable Two-Factor Authentication (2FA)

2FA is an essential security measure for any online account where personal information and money are involved. Simply enabling 2FA renders hacks almost impossible, even if bad actors get your login credentials. On top of deterring them, this also alerts you of any third party trying to enter your account without your knowledge and consent.

Keep personal information private

You can trust Bitcasino.io to protect your personal information from online threats. However, you also have the responsibility to keep it safe at all times. One option is to avoid sharing sensitive details on social media. Also, ensure that no one else has access to your mobile device or desktop where you log in to Bitcasino.io.

Log out when you’re not playing

Public Wi-Fi networks can pose risks to your account’s security. When your smartphone is connected to the café's Wi-Fi, your logged-in accounts could be vulnerable. To reduce the risk of hacking, always log out of your Bitcasino.io account when you're not actively using it.

Contact customer support for help

The Help Centre is a great place for reviewing Bitcasino.io’s services and features, but some concerns might be unique to you. Always reach out to customer support through chat or email to address any issues you may be facing. That can also be as simple as clarifying sections of the terms and conditions to better understand the website’s responsibilities.