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Bitcasino error fix: How to troubleshoot your games

As the first licensed crypto site, Bitcasino has been one of the longest-leading online betting sites in the industry. On the platform, you can access thousands of casino games from renowned game providers such as Play’n GO and OneTouch. With a focus on customer satisfaction, Bitcasino recognises and understands that technical issues can happen when playing games.

If you happen to encounter a Bitcasino error, such as freezing or lagging, rest assured that the platform’s support team will help you out with your concerns. Here’s a complete guide on what you should do when you encounter a Bitcasino game error and how you can prevent it from happening:

Why do games freeze or get stuck?

There are various reasons why Bitcasino game freeze or become unresponsive. Some of these include:

Internet connection issues

One of the main reasons why your Bitcasino game is interrupted might be due to an unstable or slow internet connection. When the connection between your device and the server is slow, it can cause the game you’re playing to freeze or become unresponsive.

Device performance

Another possible reason why your games are freezing might be because of the device you are using. If your device’s hardware, such as the processor, memory, or graphics card, is not powerful enough to handle the demands of the game, it can lead to lagging, freezing, or even crashes.

Browser or software compatibility

If your chosen browser or software is incompatible with Bitcasino’s platform, it can cause issues with the game’s performance. This can happen when the casino's software is not optimised for certain browsers or operating systems.

Server issues

The issue may not be on your end, but the casino’s. Potential issues such as server overload or maintenance can also result in your games freezing or getting stuck. When the casino's servers are overwhelmed with traffic or undergoing updates, it can disrupt the smooth operation of the games.

Game updates and patches

Occasional game updates or patches can sometimes introduce unexpected bugs or compatibility issues, leading to game freezes. This is particularly common with newly released games or updates.

Random glitches

In some cases, online casino games may freeze or get stuck due to random glitches or technical issues that are not easily identifiable. These may take some time to be diagnosed and resolved.

Types of game errors

There are different types of online casino game errors. If you encounter any of these or something similar, make sure to take the necessary steps as soon as possible. Some of the most common game errors include:

Spinning reels

If your slot game reels spin endlessly instead of stopping, you might have encountered a 'spinning reels' game error. This is common and often caused by a lost or unstable internet connection.

In this case, the game may eventually freeze or close unexpectedly. Fortunately, the game results are usually recorded. This way, players can log back in and pick up where they left off, keeping any potential winnings.

Graphics error

Another type of error is in graphics, where the visuals displayed on the screen don't match the actual game results on the server. For example, in a blackjack game, the player's cards may be shown incorrectly. In this situation, the recorded result on the server is what counts.

Incorrect payouts

Incorrect payouts, where players are either underpaid or overpaid, can also occur due to technical faults. If you believe that you have been underpaid, contact customer support to investigate. On the other hand, if you think you were accidentally overpaid, you are required to report it and return the excess funds as per the casino's terms and conditions.

Loading issues

You might encounter issues where a game simply won't load properly. This could be due to compatibility problems with the player's browser or device. It can also be because the game may be temporarily unavailable for maintenance.

Why can’t I access all the games in Bitcasino?

The games you can access at Bitcasino can vary depending on your country of residence. This is because different game providers have different licensing and distribution arrangements that restrict the games they offer to certain geographical regions. With this, the full catalogue of games available on Bitcasino may not be accessible to players in certain jurisdictions.

How can I prevent game errors on Bitcasino in the future?

To ensure a stable gaming experience at Bitcasino, there are precautionary steps you can take to prevent any freezing or lagging. Here are some key tips to consider:

Maintain a stable internet connection

A reliable and consistent internet connection is crucial for a smooth online gaming experience at Bitcasino. Ensure you have a high-speed internet connection that can handle the bandwidth requirements of online gaming. You may want to consider using a wired Ethernet connection instead of Wi-Fi, as it provides a more stable and less interrupted signal.

If you're using Wi-Fi, make sure your router is positioned in a central location, away from potential interference sources like microwaves, cordless phones, or other electronic devices.

Also, regularly check your internet speed and consider upgrading your plan if you're experiencing frequent connection drops or lag. Make sure that the internet connection you are using is also secured to avoid fraudulent activities.

Use an updated browser and clear the cache regularly

Always use the latest version of your preferred web browser. Older versions may have compatibility issues or security vulnerabilities that can lead to game errors. Also, clear your browser’s cache, cookies, and browsing history. Cached data can accumulate over time and cause conflicts or issues with Bitcasino.

Optimise your system performance

Close any unnecessary apps or browser tabs running in the background, as they can consume system resources and interfere with your game’s performance. Consider using a system optimiser tool such as disk cleanup and defragmentation to keep your computer running smoothly.

Are there specific browser or device requirements for optimal gameplay?

As mentioned, the performance of the casino games you play on Bitcasino relies heavily on your device, internet connection, and the specific browser you are using. Ensure a smooth and enjoyable gaming experience by following these browser and device requirements:

Recommended browsers

There is a wide range of internet browsers available. Here are some recommended browsers to use when playing Bitcasino casino games:

  • Google Chrome: Online casinos often recommend using the latest version of Google Chrome. It is known for its robust security features, fast performance, and seamless integration with casino platforms.
  • Mozilla Firefox: Firefox is another popular choice for online casino gaming because it offers strong security, customisation options, and reliable performance.
  • Safari (for Apple devices): The Safari browser is generally recommended for Apple devices such as iPhones or iPads. It is optimised for Apple’s system and provides a smooth and reliable gaming experience.
  • Microsoft Edge: Built on the Chromium engine, the latest version of Microsoft’s Edge browser has also gained traction in the online casino industry thanks to its improved performance and compatibility.

Device requirements

If you are playing on a computer, here are some device requirements to take note of:

  • Processor: Online casino games can be resource-intensive. Using a device with a powerful processor, such as a recent-generation Intel or AMD CPU, is recommended.
  • RAM: A minimum of 4GB of RAM is recommended, with 8GB or more being ideal for a seamless gaming experience. This is especially for players who like to multitask or have multiple tabs open.
  • Graphics: While not as critical as the processor or RAM, a dedicated graphics card or a modern integrated GPU can enhance casino games' visual quality and performance.
  • Storage: Sufficient storage space is important, as casino games and their associated assets can take up a significant amount of disk space. This is especially the case for players who enjoy a wide variety of games.

Mobile device considerations

For players who prefer playing on the go, factors such as screen size, touch responsiveness, and battery life can impact the overall gaming experience. If you’re playing with an outdated device, consider getting a more up-to-date one.

What should I do if the problem persists while playing?

If the problem you encounter while playing on Bitcasino persists, even after reaching out to their support team, you can take a few additional steps to resolve the issue. Here's what you should do:

  • Clear browser cache and cookies: Clearing your browser's cache and cookies can help resolve certain technical issues. If you haven't already done so, try this step again and see if it resolves the persistent problem.
  • Try a different device or browser: If the issue is specific to your current device or browser, consider accessing Bitcasino from a different platform. This can help isolate the problem and determine whether it's device-specific or browser-related.
  • Restart your computer: Sometimes, a simple restart of your computer or mobile device can help clear any temporary game glitches or issues. Once your device has restarted, try loading the casino game again to see if the issue persists. This can also help reset the connection between your device and the casino server.

How do I report a game error to Bitcasino?

To report a game error to Bitcasino, simply contact the support team. The quickest way to do this is through their live chat support, which is available 24/7. Explain the issue you're experiencing in detail, including any error messages or unusual behaviour you observed during the game.

Alternatively, you can send an email to the support team at [email protected]. In your email, be sure to include all the relevant details, such as:

  • The specific game you were playing
  • The time and date the issue occurred
  • A description of the error or problem you encountered
  • Any steps you took to try and resolve the issue
  • Your username or account information

Providing this will help the Bitcasino support team better understand the problem and work towards a swift resolution. They may need to investigate the issue further or provide guidance on troubleshooting steps.

Different casino game types at Bitcasino

Troubleshooting game crashes mainly does not depend on the type of game you’re playing on the site. Some of the games you can enjoy at Bitcasino include:

Blackjack

blackjack image

Blackjack is a classic casino card game in which players try to get a hand value closer to 21 than the dealer without going over. The goal is to beat the dealer's hand with a total of two cards dealt. 

You can hit, stand, double down, split, or take insurance with this. At Bitcasino, you can enjoy a variety of blackjack variants, each with unique rules and gameplay. 

Slots

slots image

Slots are easy to play as you simply need to spin the reels and hope to land a winning combination of symbols. The goal is to match symbols across the paylines. If the right symbols land on a payline, you win.

Many slots also offer bonus features such as free spins, wild symbols, and bonus rounds that can increase your winnings. Slot games at Bitcasino come in various themes, from classic fruit games to modern video slots.

Roulette

roulette image

Roulette is a classic casino game that involves a spinning wheel with numbered slots. Players place bets where they think the ball will land on the wheel. The different bet types include straight bets, split bets, corner bets, and more. 

At Bitcasino, you can enjoy European and American roulette variants with slightly different rules and payout ratios. The goal is to correctly predict the number or range of numbers where the ball will land, with higher-risk bets offering greater potential payouts.

Crash games

bc-cr-image

Crash games are a unique type of casino game offered at Bitcasino. The goal is to cash out before a randomly generated multiplier ‘crashes’. The multiplier starts at 1x and steadily increases over time. You can cash out at any point to lock in their winnings.

If you don’t cash out in time, the multiplier will suddenly crash to 1x, resulting in the loss of your bet. Crash games offer the potential for high-risk, high-reward gameplay, making them an exciting and thrilling addition to Bitcasino's game selection.

Baccarat

baccarat image

This is another classic casino card game that is popular among high-stakes players. Here, your goal is to correctly predict whether the ‘player’ or the ‘banker’ will have a value closest to 9. 

You can also bet on a tie between the two hands. The game is played with a standard deck of 52 cards, and the value of each card is determined by its rank, with aces worth 1 point and face cards worth 10 points. Baccarat is known for its simple rules and fast-paced gameplay, making it a favourite among both casual and experienced casino players at Bitcasino.

Sic Bo

sic bo image

Sic Bo is an ancient Chinese game of chance that has found a home in online gaming. In this game, you bet on the outcome of a roll of three dice. The game offers a variety of betting options, from predicting the exact combination of the three dice to betting on broader outcomes like the sum of the roll. 

When playing online Sic Bo at Bitcasino, these games use random number generators to simulate the dice roll. This provides a fair and convenient way for players to experience the excitement of this classic game from the comfort of their homes. The simplicity of the rules and the potential for high payouts make online Sic Bo a popular game at Bitcasino.

How long does Bitcasino resolve game errors?

The time it takes Bitcasino to resolve game errors can vary depending on the complexity of the issue. After you submit your concern, the support team will gather more information about the specific issue. They will then work to identify the root cause and implement a solution. For relatively simple issues, it should just take a few minutes.

However, the timeline might be longer for more complex or widespread game errors. The Bitcasino team may need to work with their game providers, conduct thorough investigations, and deploy updates or patches to address the problem.

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