Help Terms & Conditions - Safety

Bitcasino safety features: What every player should know

When it comes to online gaming, staying safe is just as important as having fun. Bitcasino offers a range of safety features to protect players’ info, secure funds, and ensure fair play. From advanced data encryption to reliable payment options, understanding these gives players peace of mind.

Read on to learn more about Bitcasino safety guidelines for keeping your gaming secure and hassle-free:

Is Bitcasino a safe online casino?

Bitcasino is a leading licensed crypto casino that provides a safe and fun gaming experience for all players. The site prioritises security by using advanced technology to protect your personal and financial data, ensuring that your transactions are secure.

Aside from a wide variety of games and a user-friendly platform, Bitcasino safety guidelines also deliver a worthwhile gaming experience while maintaining transparency and integrity. This creates a trustworthy environment, allowing you to enjoy your favourite games with peace of mind.

What safety measures are in place at Bitcasino to ensure a secure gaming experience?

Under license No. 1668/JAZ, Bitcasino operates legally under the Curaçao eGaming regulations. This means the site is legally obliged to implement safety measures for a secure gaming experience, including:

Cookies

Cookies are small pieces of data stored on your device that help Bitcasino remember your preferences and login details. They enhance security by helping to identify valid sessions and preventing illegal access to your account.

By using cookies, Bitcasino also analyses how players interact with the platform, allowing the site to improve the overall user experience while ensuring that your data is protected. This way, you can focus on enjoying games, knowing that your info is safe.

Privacy policy

Bitcasino’s privacy policy outlines collects, uses, and safeguards your data. It ensures that your info is kept private and not shared with any third party. By clearly explaining your rights and how your data is handled, the privacy policy builds trust and gives you peace of mind while playing.

Know Your Customer (KYC) process

The KYC process involves verifying the identity of players to prevent fraud and protect against underage gambling. When you sign up, Bitcasino may ask for some personal info and documents, like a photo ID or proof of address.

This helps confirm that you are who you say you are, making the platform safer for everyone. The site also needs to ensure that the deposits you’ve made come from legal sources.

What documents are required?

Bitcasino will require documents, including a photo of a government-issued ID such as a passport, driver's license, or national ID card. To avoid any hassle, ensure that images are clear and the ID you submit is valid. All four corners of the document should also be visible.

How do I know if my documents are accepted?

After you verify your account, Bitcasino will send an email confirmation. You'll also receive a message if more documents are needed.

Two-factor authentication (2FA)

With 2FA, you not only need your password to log in and a code sent to your mobile phone or generated by an app. This means that even if someone tries to access your account with just your password, they won't succeed without the second code.

For enhanced security, Bitcasino recommends that you use Google Authenticator for your account. The app is free to download and use on your smartphone.

How do I link Google Authenticator to my Bitcasino account?

Follow these quick steps to easily link your Google Authenticator to your Bitcasino account:

1. Select your username in the upper right corner of the page and select ‘Security’.

2. Under the Two Factor Authentication, enable the App Authentication.

3. Enter the key value to your Google Authenticator app or simply scan the QR code.

4. Click the ‘Enable App Authentication’ button to finish the process.

How does Google Authenticator protect my account?

Google Authenticator protects your Bitcasino account through the following:

- Dynamic codes

The app generates new codes every 30 seconds. This means the code you used a couple of minutes ago won't work anymore, making it hard for anyone to reuse old codes. The constantly changing codes make it harder for hackers to steal your account.

- Offline backup

You can back up your Google Authenticator account, letting you restore your codes if you get a new mobile phone. This way, you won’t get locked out of your Bitcasino account if you lose your phone.

What are the benefits of using Google Authenticator?

Using Google Authenticator not only boosts your account’s security but also offers these benefits:

- Convenience → Google Authenticator's one-time passwords are simple to use. Just open the app and enter the code when needed. It’s faster and more secure than receiving codes via text messages.
- Free to use → Google Authenticator is a free app that you can download on your smartphone. There are no monthly fees or charges.
- Works offline → You don’t need an internet connection to use the app. The codes are generated on your phone, so you can access them even without cell service.
- Multi-account support → Google Authenticator can store login codes for your Bitcasino account, email, social media, banking, and other important apps.

What do I do if Google Authenticator is not working on my Bitcasino account?

Try resetting the Google Authenticator for your Bitcasino account. This will create a new QR code that you can scan with the Google Authenticator app.

How do I reset Google Authenticator?

To reset or remove your Google Authenticator, email cs@bitcasino.io. You may be asked some security questions once your request is received.

What if I lose my phone with the Authenticator app?

Reach out to Bitcasino support to disable Google Authenticator on your account, so you can set it up again on a new device.

How does Bitcasino keep my data private and secure?

At Bitcasino, encryption protocols are used to protect your info and keep it safe from unauthorised access. This means that any data you share, like personal details or payment information, is converted into a secure format that can only be read by authorised systems.

This helps ensure that your data remains private. Bitcasino also complies with privacy laws like the General Data Protection Regulation (GDPR), which sets strict rules on how personal data should be handled. This compliance means that your rights are respected, and you can trust that your data is managed responsibly and securely while you enjoy your gaming experience.

How can I enhance my account security on Bitcasino?

Here are key tips to enhance your Bitcasino account’s online casino safety:

Use a strong password →. Create a password that is difficult to guess. Use alphanumeric characters and symbols, and avoid using information like your name or birthday.
Enable 2FA → Activate 2FA in your account settings. This adds an extra layer of security by requiring a code to be sent to your phone in addition to your password when you log in.
Keep your software updated → Make sure your device's operating system, browser, and any security software are current. This helps protect your gadget against the latest security threats.
Be cautious with links and emails → Avoid clicking on suspicious links or providing personal info in response to emails. Always verify the source before sharing any details.
Monitor your account → Always check your activity for illegal transactions or changes. If you notice anything unusual, report it to the site.
Log out after use → Always log out of your account when you're finished playing, especially if you’re using a shared or public device.
Use a virtual private network (VPN) → When logging in to your account from public Wi-Fi, consider using a VPN. Encrypting your internet connection adds an extra layer of security.
Keep personal information private → Be cautious about sharing personal details on social media or forums. This info can be used to guess your passwords or security answers.
Stay informed → Keep updated on the latest security practices and potential threats. Awareness helps you recognise suspicious activities more quickly.
Contact support for help → If you ever feel unsure about your account’s security or notice anything suspicious, reach out to Bitcasino’s support team for assistance.

How does a VPN increase the safety of my Bitcasino account?

A VPN increases the safety of your Bitcasino account in the following ways:

Encrypts your data → A VPN encrypts your internet connection, which means that all the data you send and receive is scrambled. This makes it difficult for hackers or anyone else to see what you’re doing online.
Hides your IP address → When you use a VPN, your real IP address is hidden. This adds an extra layer of privacy, making it harder for anyone to track your online activity or location.
Secure access to public wifi → If you’re using public wifi like in a café or airport, a VPN protects you from potential threats. Public networks are risky, but a VPN keeps your connection secure.
Avoiding phishing attacks → While a VPN doesn’t directly prevent phishing, it helps by masking your real IP address and location. This makes it harder for malicious actors to target you.
Enhanced security features → Top VPN services offer extra security features, such as malware protection and ad-blocking, which further safeguard your online gaming.

How does Bitcasino use SSL encryption to protect transactions?

Bitcasino uses secure socket layer (SSL) encryption to protect transactions by creating a secure connection between your device and its server. Here’s how it works:

Data encryption → When you make a transaction, SSL encryption scrambles your info, like payment details, so that it cannot be read by anyone else. This means that even if someone intercepts the data, they won’t be able to understand it.
Secure connection → SSL encrypts the communication channel, ensuring that data sent back and forth between you and Bitcasino remains private and secure. This helps prevent hackers from stealing your info.
Identity verification → SSL certificates also verify that you are connecting with Bitcasino and not a fake site. This helps protect you from phishing attacks where a fake site might try to steal your info.
Trust indicators: When you see a padlock symbol in your browser’s address bar, it means that SSL is active on the site. This gives you confidence that your transactions are secure.

What responsible gaming tools does Bitcasino offer for my safety?

Bitcasino focuses on responsible gaming and offers tools to help you stay in control of your gaming experience. These include:

Self-exclusion → If you feel you need a break from gaming, you can choose to self-exclude. This means you can set a period during which you won’t be able to access your account.
Setting betting limits → You can set daily, weekly, or monthly limits on how much you can bet or deposit. This helps you manage your spending and ensure you’re playing within your budget.
Cooling-off periods → If you just need a short break, you can set a cooling-off period. During this time, you won't be able to log in or place any bets, giving you time to reflect on your gaming habits.

If you have any questions or need further assistance, reach out to the Bitcasino support team at safergaming@bitcasino.io. This email is for queries related to safe gaming practices and support.

Bitcasino also partners with support groups like GamCare and Keep It Fun, which provide resources and assistance for those who may need help with gambling issues. By working with these groups, Bitcasino promotes a safe and responsible gaming environment for all.

What are Bitcasino’s fairness and RNG testing methods for games?

Bitcasino uses a random number generator (RNG), which is a computer program that generates random outcomes. RNGs help ensure that all games are fair and random. Here’s how it works:

Fairness assurance → The RNG ensures that all games are fair and players have a genuine chance of winning.
Compliance testing → Bitcasino operates under a gaming license from Curaçao, which requires the site to follow strict regulations. This includes having RNG tested to ensure it meets industry standards for fairness.
Third-party testing agencies → The site also works with independent third-party testing agencies. These groups test the RNG and the games to confirm that they are fair and operate correctly, adding another layer of trust for players.

What is the return-to-player (RTP) rate in Bitcasino games?

The RTP is a percentage that indicates how much of the total money wagered on a game will be paid back to players over time. For example, if a game has an RTP of 95%, on average, players can expect to get back 95 mBTC for every 100 mBTC wagered.

How is RTP calculated?

The RTP is calculated based on millions of game rounds. It takes into account all bets placed and payouts made over time. This calculation helps ensure that players have a fair chance of winning.

How can I get support for a safety-related question?

You can reach out to Bitcasino's customer support team 24/7 for assistance. They are available to help you with your queries at any time of day or night. You can contact them through:

Live chat on the website for immediate assistance.
Email at hello@bitcasino.io for any inquiries.

Frequently Asked Questions (FAQs)

Do you still have questions about the Bitcasino safety features? Get quick answers to your queries with these FAQs:

Is Bitcasino.jp safe and secure?

Yes, Bitcasino.jp uses strong security measures to protect your information and funds, making it a safe and reliable platform for online casino gaming.

How do I secure my Bitcasino crypto funds?

To secure your funds, use a strong password, enable 2FA, and store your coins in a secure wallet instead of leaving them on the exchange.

What steps should I take if I suspect fraud on my account?

If you suspect fraud, immediately change your password, enable 2FA if you haven't already, and contact Bitcasino support to report the issue.

Is Bitcasino's reputation good?

Bitcasino has a positive reputation in the online casino industry, known for its robust security measures and convenient payment methods.

Is my info kept private?

Absolutely! Bitcasino is committed to player privacy and does not share personal info with third parties without consent.

What happens if I forget my password?

If you forget your password, Bitcasino provides a secure password recovery process to help you reset it safely.

Is there a customer support team available?

Yes, Bitcasino has a customer support team available 24/7 to help with any safety concerns or questions.

How can I verify Bitcasino’s license?

Bitcasino is licensed and regulated; you can check the platform’s credentials on the site.

What payment methods are secure on Bitcasino?

Bitcasino offers various secure payment methods, including crypto and fiat payment options.

How often does Bitcasino update its security measures?

Bitcasino regularly reviews and updates its security protocols to protect against emerging threats and ensure player safety.

Are there measures against problem gambling?

Yes, Bitcasino promotes responsible gambling and provides resources for players who may need help, including links to support groups.

How do I change my username?

You can't change your username or email address. If you want to change them, you'll need to close your current account and then email Bitcasino to create a new one with your updated details.

Is Google Authenticator required for Bitcasino?

While Google Authenticator isn't required, Bitcasino strongly recommends it for extra security. 2FA helps keep your account safe from illegal access.

The currencies used in this article are for illustrative purposes only.
Actual payout amounts will vary depending on the currency you use.